Special Assistance Tickets
The ThunderBolts are proud to provide the best guest services to all fans at Ozinga Field, with particular attention to those who may require special assistance.
Please read carefully before coming to ensure your visit is enjoyable.
Things to Know Before You Visit Our Facility...
To make sure that only those that need special assistance seating use those sections, all purchases must be made in-person at the ballpark box office or by phone at 708-489-2255.
Special assistance seats are NOT sold online.
Ticket Purchase Information
We highly recommend that guests with disabilities purchase their tickets in advance!
While some day-of-game sales for those who require special assistance usually are available, it can be a difficult process. Some special requests and special assistance seating might not be available a few hours before a game. Try to avoid day-of-game sales for special request tickets. Purchase in advance if at all possible, please!
Our special assistance sections consist of open spaces for either wheelchairs or portable seats.
In most cases companion stadium box seats are next to the open spaces.
Special assistance seating is available on the lower & upper levels of the park.
All these seats are behind protective netting and generally located around home plate.
Lower Level Seating
Lower level seats are located in between Sections E and L, all on the concourse level (7th row), and have between zero and four companion box seats depending on the section.
Half of these seats are under cover from the elements.
Upper Level Seating
Upper level seats are located in front of Section FF.
There are not any companion box seats and fold down chairs must be used for companions.
All seats in this section have no cover.
The elevator behind home plate is needed to access this level.
Accessibility
Although a few sections of our upper deck have elevator access, we highly recommend you purchase lower level seats if you struggle with stairs.
If you have upper level seating and struggle with stairs, sections FF and EE will have elevator access, but there are additional stairs once one reaches these sections.
Check again...if you struggle with stairs please get lower level seating.
Things to Know On Gameday...
Upon entry to the property, inform parking operations (operated by the Village of Crestwood) your accessible parking request.
Accessible parking is located next to the ramp leading up to the Box Office and main gate.
Unfortunately, the facility's elevator does not go down to parking lot level and the use of our ramps is necessary to enter the facility.
If assistance is needed to go up/down our ramps, please contact our office at 708-489-2255.
We have motorized carts that can get you up and down the ramp.
We do ask that you call ahead at least 10 minutes before you arrive.
The closer to game time you arrive the longer it will take our staff to assist you.
PLEASE ARRIVE EARLY.
Seating Location Summary
All lower level special assistance seating is located on concourse level.
Once you enter our gates you will not have to go up or down to your lower level seats.
Upper level special assistance seating is located in Section FF and requires an elevator to access these seats.
The elevator is located behind home plate and you will need tickets to FF to enter the game.
Our box office, gift shop, concessions, restrooms, water fountains, and group areas are all accessible.
Service animals utilized by guests with disabilities are welcome.
Finally, no request is too small.
Please ask our representatives any questions or requests.
Enjoy the game!
How To Purchase Special Assistance Tickets
- In person at the Ballpark Box Office (hours below).
- Call the Ballpark Box Office at 708-489-2255 (has a $2.00 surcharge fee for phone orders).
ABSOLUTELY NO CASH REFUNDS. Ticket exchanges only in the event a game has been postponed or suspended due to inclement weather.
Box Office Hours
On Game Day |
Non-Game Days(In-Season) |
Off-Season |
|
Box Office Opens at 9 AM Monday-Friday 10 AM on Saturday-Sunday Box Office Closes 30 minutes after the conclusion of the game |
9 AM-5 PM Monday-Friday 10 AM-2 PM Saturday Closed Sunday |
9 AM-5 PM Monday-Friday Closed Saturday & Sunday |
